Why does my phone say 2g

If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. If your phone does not have a 4G signal, perform the following: Check whether 4G is enabled. Check whether the SIM card is smudged, oxidized, or deformed. If so, the signal reception may be affected. It is recommended that you keep the SIM card clean. If your SIM card is cut to a non-standard shape, the signal reception may be affected.

In this case, it is recommended that you use a normal SIM card to test whether you can get a 4G signal. If the signal returns to normal, contact your carrier and replace your SIM card with a standard one. Move to another location. Restart your phone or enable then disable Airplane mode. Reset the APN and try again. Reset network settings to resolve the issue. Update your phone to the latest version at your earliest convenience. However, you might have switched to a slower network inadvertently, or some system changes altered the settings.

In that case, you need to double-check and ensure you've selected the appropriate network setting. Here's how you can fix 4g data not working problem:.

If you're still stuck on a non-4G network, the next fix to try is to restart your phone. Once your phone reboots, try checking if the 4G problems are resolved now. In most cases, restarting your phone refreshes both the hardware and software, helping you fix common bugs.

Henceforth, restart your phone regularly to stay away from universal issues. However, keep troubleshooting with the tips below if that didn't fix your phone not showing 4G network. You may not need to worry about this even your phone and SIM cards work on a 4G network before. But if you just got a new SIM card or phone, it's worth checking.

Though most modern phones are built with 4G and 5G chips, some entry-level devices feature only 3G networks to save cost. Some phones are only capable of 4G networks in the first SIM slot.

If your SIM card is dirty or not positioned very well, it can hinder you from enjoying the best network connection.

Some phones require that you restart them after re-inserting the SIM card. Do so if your phone needs it. And sometimes, it's not what you can fix by restarting your phone or clearing corrupted caches. Thankfully, developers and carriers are working and might have fixed the issue via a software update. In that case, what you need is to keep your device updated to fix the issue. And besides fixing your 4G network problem, system updates help resolves tons of other bugs and issues.

Well done. But if none of the fixes above have changed anything, you may need to reset your network settings now. Doing so will delete your existing network parameters, including saved Bluetooth devices and Wi-Fi networks.

Nonetheless, it can help fix the 4G connection problem on your phone. After resetting the network settings, wait for a minute or more to receive fresh network settings, and hopefully, it reconnects your phone to 4G.

Similarly, you may restart your phone once again if nothing happens. If at this point, your phone is still not showing or connecting to a 4G network, you need to contact your network service provider.

There may be a network outage in your area, something is wrong with your line, or perhaps your carrier is having a network upgrade. The fastest way to get in touch with your service provider is via the social media handles say Twitter, Facebook, etc.

Dialing their toll-free customer service line can also help sometimes. However, if the issue is related to a faulty SIM card, you may need to visit their physical outlet to fix the LTE not working problem.

If your carrier confirms nothing is wrong with the network and your SIM card is working at its best, your phone might suffer from a hardware defect. Such a problem could happen if you've recently dropped your phone or it fell into the water. Perhaps its network chip got affected, or related hardware got disconnected internally. In that case, all you need is to find the service center and let a technician access the problem.

If your phone is fairly new and doesn't seem to have had any accidental damage, it might be a production fault. Your manufacturer should help in this case. Visit their official service center to get it fixed. Find our nearest service center to you or book an online reservation to have the issue fixed in no time. As the official after-sales service provider for these brands, we're always after your satisfaction. Meanwhile, if your phone is still under warranty when it stopped showing 4G, and you did not cause the fault, we'll repair your phone for free.

What to do if your mobile network is not working. Why is mobile data on but not working.